Art. 1: Definitions

Cloudbike: The enterprise Cloudbike BVBA that provides a bike sharing platform to the public under the name Cloudbike, with registered office at De Moystraat 16, 2018 Antwerp, Belgium.

Provider: Cloudbike.

User: The person that registered through the Cloudbike application and rents a bike.

Bicycle: A shared bicycle provided and owned by Cloudbike, containing a smartlock and GPS tracking, which is made available for the User to use.

Service: The provision of self-service Cloudbike bicycles to the public that can be rented through the Cloudbike application.

Application: The Cloudbike software application that is accessible via smartphone and which users can use to rent a bike.

Drop Zones or Depots: Virtual zones that are visible in the application, bicycles can only be rented and parked in these zones.

Usage: The non-exclusive, non-transferable right to use the Service in compliance with these general terms & conditions.

Rental period: The duration of the use of a bicycle by a user.

Registration: The registration process in the Application that needs to be completed in order to become a User of a Bicycle.

Wallet: An electronical Wallet in the app where a User can deposit money into. The Credit will be used to pay for a ride.

Credit: The remaining funds on the Wallet of the User.


Art. 2: Scheme and functioning of the Service

Users are required to download the Cloudbike Application and register. To complete Registration Users are required to read and accept the privacy policy and general terms & conditions, non-compliance will lead to the inability to register. After Registration and confirmation of the verification e-mail sent by Provider, User has access to the Service. Before Users can rent a Bicycle they need to top up their Wallet, the minimum amount of Credit to be topped up is 3 euro’s, and the maximum is 100 euro’s. User needs at least 0,50 euro’s of Credit in their Wallet in order to start a ride. User can localize Drop Zones and Bicycles on the map in the Application.  A Bicycle can then be rented for the agreed rental price (see art 5) by scanning a unique QR-code on each Bicycle and selecting the Bicycle, or by pressing on the Drop Zone and selecting the desired Bicycle. After selecting the Bicycle the smartlock can be opened via the app. A User can then use the Bicycle and also pause the Bicycle by locking the smartlock via the app. The ride ends when the Bicycle is parked in a Drop Zone, the smartlock is locked and the handle pulled down manually, and finally when the Bicycle is returned via the app. Afterwards the Bicycle becomes available for the next User. By registering User agrees that payment gets settled after each ride in accordance with the agreed rental price, the owed rental price will be deducted from the available Credit on the Wallet of the User after every ride.


Art 3: General conditions & behaviours

The registered User is the only user. User and Provider are the only parties in this agreement. Only the User is responsible for comply with the general terms & conditions with regards to the Usage and rental of a Bicycle.

User agrees that each Bicycle is exclusively owned by the Provider, and shall under no circumstances make any modifications to the Bicycle.

User agrees to treat each Bicycle as a “good parent”, this implies that User treats each Bicycle as if it were his/her own property.

User assures that he/she is a competent cyclist and fit enough to use the Bicycle.

User agrees to abide by the Belgian highway code during the Usage of a Bicycle. Provider is not liable for any damage, direct or indirect and of any nature, regardless of the manner arisen and person(s) who caused it.


Art 4: Rental period

The rental period starts when User selects the Desired Bicycle via the app, either by scanning the QR-code on the bicycle or by clicking on a Drop Zone. The rental period ends when the Bicycle is locked in a Drop Zone and the Bicycle is returned via the app. The rental period also includes pausing a ride.


Art 5: Rental price, payment and refunds

The rental price for a pay per use equals a minimum of 0,50€ for the first 10 minutes. Afterwards the rental price amounts to 0,05€ per minute. Unless agreed otherwise like free vouchers,… When User pauses their ride, User will still be charged at the normal rate.

The maximum charge per 24 hours equals 13 euro’s. Afterwards there is an additional charge of 0,05 euro per minute, again for a maximum of 13 euro’s per 24 hours.

User is able to top up their Credit in the Wallet via their credit card. After the first transaction the card information will be stored in the app, allowing User to immediately select it for next transactions. User will receive an e-mail after every payment with the transaction details. The minimum top up Credit equals 3 euro’s, and the maximum is 100 euro’s. At the end of each ride Provider will deduct a sum in correspondence with the agreed rental price from the User’s Wallet.

If User does not have enough Credit to pay for their ride, they commit to topping up their Wallet by adding Credit.

In order to receive a refund of the outstanding Credit in a User’s Wallet, User is required to send an e-mail to The refund will be completed within the next 48 hours. Depending on the User’s financial institution it can take up to 10 working days for the funds to reach the User’s bank account.


Art 6: Locations for renting and parking the Bicycles.

Provider creates Drop Zones that act as virtual stations where Users can rent and park Bicycles. These locations are visible in the Application.

User agrees to only rent and park Bicycles in these Drop Zones. Bicycles can be paused outside of Drop Zones.


Art 7: Usage and limitations of Usage of the Service

Upon renting a Bicycle User implies to have received the Bicycle in good condition.

He/she confirms that the Bicycle complies with all legal and obligatory regulations.

User agrees to return the Bicycle in the same condition as it has been received.

It is strictly prohibited to transport persons in any way possible.

The Bicycle can only be used with relation to the normal destination and by the registered User.

It is prohibited for User to allow that a Bicycle, property of Cloudbike, is used by anyone else other than User, in any way possible.

The Service is accessible to minors between the ages of 14 and 18, their Registration is completed by their legal guardian who is responsible for the minor.

The Service is prohibited for minors under the age of 14.


Art 8: Damage, loss and theft

User is liable for all damage to, or loss of (parts of) the Bicycle as a result of any event during the rental period. In case of loss of the Bicycle, User should immediately report the Bicycle as stolen to the local police and provide Provider with the report number. When reporting User passes on the number of the stolen Bicycle and gives a short description of the facts. In case User cannot remember the Bicycle number, User should contact Provider. If User hasn’t reported the theft within 24 hours, he/she will pay a flat fee of 200 euro’s. After 48 hours the Bicycle is considered stolen and User is charged 700 euro’s.

Any insurance franchise for damage or loss for which User is held accountable, is on behalf of User.

Any repairs and maintenance originating from normal Usage or wear and tear of the Bicycle are on behalf of Provider.


Art 9: Liability and limitations of liability

Provider is discharged from any liability relating to the Usage of the Bicycles, for damage suffered by User or inflicted to third parties.

In case User does not fulfil its obligations, as agreed in the general terms and conditions, Provider is allowed to deny access to the Service by the User at any time.

Provider is not liable for any damage, direct or indirect and of any nature, despite of the manner arisen and the persons who caused it.

Provider cannot be held liable for not fulfilling its obligations.

User acknowledges the fact that Provider, who is not the manufacturer of the Bicycles, cannot be held liable for errors, flaws or malfunctions relating to the manufacturing of the Bicycles.


Art 10: Accident during the rental period

In case of injuries or materialistic damage to a third party, User should always inform local police to draw up a report.

In case of any damage do the bike, User should leave the bike in a drop zone and contact Provider as soon as possible.


Art 11: Costs during the rental period

All charges and fines relating to the Bicycle during the rental period are on behalf of User.


Art 12: Settlement of disputes

These general terms and conditions are subject to Belgian law. Each dispute regarding its execution and consequences will be presented to the courts of Antwerp.


Art 13: Each complaint needs to be written or via e-mail on the e-mail address and in order to be valid, reach us within 8 days after receipt of the invoice.


Art 14: Acceptance of the general terms & conditions

User recognizes that he/she has read the general terms & conditions carefully and agrees by accepting these terms upon Registration via the Application.